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on 01-11-2023 22:23
Accepted Solutions
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01-11-2023 22:27 - edited 01-11-2023 22:29
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01-11-2023 22:27 - edited 01-11-2023 22:29
Guide: A Guide to Deal with Spam/Scam Calls and Text
and
Phishing, Smishing & Scams. Latest info & advice.
Please read the two guides above very carefully and follow the advice therein, @Ranjeet1 - do not delay, especially if you revealed the password to your MyO2 account, or the 6-digit code that was texted to your phone to a third party. Good luck!
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on 01-11-2023 22:24
I need to stop my direct debit
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01-11-2023 22:27 - edited 01-11-2023 22:29
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01-11-2023 22:27 - edited 01-11-2023 22:29
Guide: A Guide to Deal with Spam/Scam Calls and Text
and
Phishing, Smishing & Scams. Latest info & advice.
Please read the two guides above very carefully and follow the advice therein, @Ranjeet1 - do not delay, especially if you revealed the password to your MyO2 account, or the 6-digit code that was texted to your phone to a third party. Good luck!
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on 01-11-2023 22:27
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on 01-11-2023 22:27
If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.
You can block the number that called you, or any number you think may be suspicious.
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

