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Of course he has. Just read back 
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Hey @rhian1, and sorry to hear you're still having difficulties upgrading. I'd happily get someone on my to look into it to try and find out what's going on! I'll need a first more details in order to do that so watch out for a Private Message shortly 
Cheers for the mention @MI5 
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Hey @rhian1, I've just sent you another Private Message to double check when you'd be available for a callback, please take a look when you have a minute so I can pass on the info to the gurus
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
