I’m still wait for the sim

[Sere4]

Hi, I hope you are safe and well.
A mounth ago I order the sims deal whit 100g for 20£ but now after one month I still wait for my sim,also they charge me the first payment.
How I can’t contact this company? I m really disappointed because I been in the shop and they can’t help me to stop that because I dindt receive yet the sim.
I wish I can receive i good advice.
Regards

[MI5 · Accepted solution]

@Sere4 

Contact numbers here Guide: Coronavirus Community Help and Support 

and here http://www.o2.co.uk/contactus

[TallTrees]

Hi there @Sere4
Welcome to the o2 community forum.
That's a long time to wait for a sim.
As advised call customer services. Call early morning 08.00am. Let us know how you get on.. hope all sorted soon for you. Best wishes TallTrees

[Sere4]

Hi, did you have any email address of this company to spoke whit someone?
The reason why is because I m wait the new phone because mine as a microphone broke.
Regards

[MI5]

@Sere4 

There is no email address to write to, sorry.

If you can't call, you could pop into your local O2 store for help.

[Sere4]

I did allready, the guy told me can’t help me because him dindt know the number of this sim.
Anyway I will wait my new phone and call them,
Thanks for the help