I’m being overcharged and I would like to know why

[Ash12]

Hi, I’ve checked my bill for the last few months against the direct debit that has been taken out and they don’t add up.

my bill is £39 a month but the direct debit is £50. The £39 includes VAT so I’m not sure why you’re taking £11 more a month? 

[Enlli]

I'm afraid this is a Community Forum made up of customers like you and have no access to accounts

You can call, alternatively message O2
Facebook (https://o2uk.co/O2CFB) ,
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,for help

[jonsie · Accepted solution]

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message

See links below