Solved: I'm being charged for the SIM card plan but haven'...

Dazmo · ‎10-01-2023

I'm being charged for a SIM card plan but still haven't received the SIM card yet?

gmarkj · ‎11-01-2023

o2 start the bill from the day of despatch @Dazmo.

Contact customer services using the methods above once it arrives and they SHOULD credit you the difference.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

jonsie · ‎10-01-2023

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

gmarkj · ‎11-01-2023

o2 start the bill from the day of despatch @Dazmo.

Contact customer services using the methods above once it arrives and they SHOULD credit you the difference.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2