on 23-07-2020 21:07 - last edited on 24-07-2020 17:08 by DanielPA
I'm being charged for insurance still when you've exchanged a phone and device is paid off ? Can't get anyone on the phone to sort it
on 23-07-2020 21:11 - last edited on 24-07-2020 17:08 by DanielPA
Insurance will run until you cancel it.
Numbers to call here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.