I lost my sim please unlock this number

[Anonymous]

Dear sir

i lost my sim.sim o2 number is ****. please lock this sim.i already chat online but i am unable to verify this my sim number as this number is pay & go sim number.they asked me the last two number i called by using this number.i i gave this number very important business purposes and communication please block ths sim please as soon as possible

[jonsie · Accepted solution]

You need to call customer service 

http://www.o2.co.uk/contactus

Call and please don't use live chat for this.

This us a customer forum and o2 won't pick up this message here.

You need to delete the number to prevent spam calls and texts @Anonymous

[MI5]

Just get a new PAYG sim ad request a sim swap.
No need to cancel lost sim and you will still have your number.
This can be done in 5 mins in any O2 shop.

[Cleoriff]

Hi @Anonymous

Have a look at this thread

http://www.o2.co.uk/help/phones-and-devices/lost-or-stolen-device

Edited to add... I hope the OP comes back. They appear to think they have contacted CS by posting here

[MI5]

They were tagged by jonsie so they should get a notification......

[Cleoriff]

When people post they have lost a sim...is that due to them using a sim between different phones? I know this may sound a daft question but I always imagine a sim will be in an actual phone therefore if they lose a sim..they must lose the phone as well....

[MI5]

Who knows - The OP specifically mentioned sim, not phone so have to assume it was maybe swapped out of phone and lost that way......?

[Cleoriff]

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@MI5 wrote:
Who knows - The OP specifically mentioned sim, not phone so have to assume it was maybe swapped out of phone and lost that way......?

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I know Rich.. I am just admitting to my own personal confusion when someone says they have lost their sim. I honestly always wonder if they mean phone....Anyway no matter..some folk lead different lives to me...(with my one sim ..one phone set up) Back on topic...:smileywink:

[jonsie]

I took it that both phone and sim were lost and they have had a replacement sim but unless @Anonymous comes back it's pointless guessing.