Solved: Re: I keep getting 'Insert SIM' message :-/ - Page 2

Anonymous · ‎19-10-2014

I have spoken to two Gurus' today re the above problem, neither has solved it.

I tried the SIM in an old phone - same message.

Has anyone any ideas?

MI5 · ‎19-10-2014

@Anonymous wrote:
Thanks for help, How do I discover if they're saved on SIM or Phone?

Take sim out of phone and start it up - If contacts etc are visible they are stored on phone.

As it's PAYG anyone can go instore for you in UK and get a free blank replacement to send it out to you - Then call CS or use live chat to activate it when you receive it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎19-10-2014

Can you access them now even with the insert sim message?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎19-10-2014

@Anonymous How long have u had that sim abroad? is it pay and go or contract?

Anonymous · ‎19-10-2014

.... No, I took SIM out, screen is exactly the same with big blue 'Insert SIM' message ......

So that means if SIM is faulty, I've lost everything .....

Bambino · ‎19-10-2014

He said it was P & G on the previous page.

@Anonymous what phone do you have?

I DO NOT WORK FOR O2

MI5 · ‎19-10-2014

@Anonymous wrote:
.... No, I took SIM out, screen is exactly the same with big blue 'Insert SIM' message ......
So that means if SIM is faulty, I've lost everything .....

Can you press the back key or end key to get passed that message at all and into the phones normal menus?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-10-2014

It's an old Sony Eriksson K310i.

I can get my brother to go into O2 shop in UK for me.

But sad if I've lost all the history on this SIM

Many thanks for the help to everyone 🙂

MI5 · ‎19-10-2014

Hopefully stuff will be on the phone but you may not discover that until you get a working sim again 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-10-2014

It can be something else, but I need to know how long u have been using the number abroad, and how often do u make a chargeable call or top up?

Did online chat say they couldn't find anything wrong with the number?

Anonymous · ‎19-10-2014

Back key only gives general options (Silent, Outdoors, etc) or 'Emergency Call'......

O2

I keep getting 'Insert SIM' message :-/

Phone stolen -require replacement sim

Cancel my contract

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unhappy customer

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