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I keep being charged

Jay1899
Level 1: Joiner
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I have asked O2 so many times to cancel a sync connection. I am paying £5 a months for Iwatch connection that I don't need because I already have one with O2 and don't need two of them. They keep saying it will be cancelled but don't and can't seem to contact live help 

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gmarkj
Level 53: Renowned
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Sorry to hear you are struggling with this @Jay1899.

I'll tag our community gurus to see if they can assist - @O2Georgina @O2Emma can you help?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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O2Georgina
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Thanks for the tag @gmarkj 

@Jay1899  I will send you a private message now

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O2Emma
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Hi @gmarkj I can pick this up thanks 😀

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O2Emma
O2 Support
O2 Support
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Hi @Jay1899 I will need to private message you so can look into this for you.

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