I just want to end my contract!

[JustWantToLeave]

I started the contract last week. It was a device and an airtime contract. There was a problem with the Sim so I tried to contact O2. However, I discovered that customer service was awful and I was not able to speak to anybody I kept going back-and-forth between the online help chat and phone calls which were useless and the line dropping. No one seem to know what to do. And so a week later I’ve had enough and I just can’t imagine having a contract with O2 so I wanted to end my contract as I am in the first 14 days of making the contract. No I’ve paid for the device as agreed, and I am trying desperately to ensure that my contract for my airtime is terminated, but again, I can’t get in contact with anybody as I keep being passed around. Oh no answers are given on the help chat.

Please can you help I just want to leave,

[jonsie · Accepted solution]

Ways to cancel here but undoubtably the best way is by phoning

Guide: Cancelling Your Contract 

Guide: How to find help & contact O2 

[gmarkj]

If you got the phone through the online shop you'll need to keep going with customer services.

If you got it in a store then take the phone/sim and everything else back to the store @JustWantToLeave