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Level 1: Joiner
Posts: 4
Registered: ‎20-11-2017
Accepted Solution

I haven't had a confirmation about my order

On Saturday I pre ordered the OnePlus 5T on a pay monthly contract and since then I've had no confirmation about the order other than the legal documents which I read today that you have to click on to accept, I didn't do until today since I just thought they were just a copy of what I already accepted when placing the order. Thank you in advance

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Posts: 86,965
Topics: 730
Registered: ‎14-01-2013

Re: I haven't had a confirmation about my order

[ Edited ]

Hi @DekuKid  You have digitally accepted the order once you clicked on the link given. You wont receive a confirmation email until your order is dispatched.https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

If you have any concerns about the status of this then you need to ring customer services and they will advise you further https://www.o2.co.uk/contactus

*The Game Is On*

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Level 1: Joiner
Posts: 4
Registered: ‎20-11-2017

Re: I haven't had a confirmation about my order

Hi

 

Thank you for your quick reply, so since I've done that it's been confirmed and everything is good? Again thanks for your help

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Posts: 100,689
Topics: 547
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Registered: ‎04-04-2012

Re: I haven't had a confirmation about my order

We are not customer service so cannot see if everything is good or not.
Please call them to check on the status of your order.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)