I discovered last night that 02 have applied a default notice to a handset credit agreement taken out in 2016 and which is showing as paid in full on 22/02/2018.
I'm now in the situation where my credit rating has been decimated.
I've spoken to customer services they have said it's a mistake on their part they tried to reassure me it will defiantly be removed, "no way not going to happen" and even going to extent of applying a bill credit to my account but they can't speak directly to the folks that need to correct this mistake and it's going to take days to correct which doesn't help my situation.
I am infuriated at the total lack of competence and total like of customer care here. I've been with o2 for over 18 years I've never missed a bill payment and never received any notification or warning this was going to happen.
How can I speed this up to get it removed and the incorrect default removed from my credit file
Nothing you can do to speed up O2 but you can place a notice of dispute on your credit file whilst it is sorted out.
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