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I have spent 25 pounds to top up, although I haven't received my web and sms allowance!

Anonymous
Not applicable

Hello there, my 300 UK texts have ran out yesterday, so today I have decided to top up, in order to once again receive my texts and internet allowance. However after topping up I have only received the money only, without my texts and internet. I thought it was an error, so I have decided to top up again, yet same result. Why is this? The last I have topped up was 5th of August and I have received my texts & web allowance. 

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jonsie
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You only receive your allowance once a month on your anniversary date, not when you top up.

 

The amount you top up in a particular month determines what allowance you get.

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