I have paid but it sitting as credit and asking me...

Harris1 · ‎09-05-2025

I have paid but sitting as credit and wanting me to pay again

gmarkj · ‎09-05-2025

It can take 48 hours for payments to show on your account @Harris1

Alternatively you can call the Payment Management team - their number is in the Guide: How to find help & contact O2

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Enlli · ‎09-05-2025

I know you posted in PAY Monthly but Is this a Rolling plan as they can only be paid by registered debit card. Any other payments will show as a balance and can only be used for out of bundle extras

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

pgn · ‎09-05-2025

If you do have credit that would pay for a Big Bundle, this article talks about hopping between PAYG Rolling Plan and PAYG Big Bundles, and back again to use up the credit, @Harris1

https://community.o2.co.uk/t5/Pay-As-You-Go/Top-up/m-p/1790961/highlight/true#M37153

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I have paid but it sitting as credit and asking me to pay again

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Moving numbers from o2 to o2

How do I renew my present contract ?