I have paid an outstanding bill, but it keeps saying that I have not on my o2 account

[TG2]

I have paid my outstanding bill through another bank account, my daughter paid it for herself as I usually pay through my own bank account but my bank account balance was too low, so she paid it, and it has gone through from her bank but it shows up on o2 as not gone through, even though she has received confirmation that the payment has gone through 

[MI5]

@TG2 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Airtime & Device Plans)