I have no service on my phone

[Anonymous]

 but before you all tell me about the current troubles....last night my old telephone number from virgin was ported over from my old phone ( i know it has been done because my old phone now has no service)  Unfortunately  my new phone doesn't either. On my new phone, under settings> network it says SIM not provisioned....what does this mean and is it the problem?

thanks

[Anonymous]

I know this sounds stupid, but is it the o2 sim you have in the handset or the virgin 1? 

The o2 phone will not accept a virgin sim.

Sorry if I asked a stupid question but sometimes it can be the simplest thing.

Regards

[Anonymous]

yeah, its the O2 sim...and no offence taken 

[Bambino]

It can take 24 hours or more for your sim to become active, and the problems from yesterday are most likely not helping matters much. I think you're probably just going to have to be patient for a little while longer..

[Anonymous]

it's already been 24 hours....but I did presume the current mess wouldn't help

[Bambino]

It's also the weekend, which shouldn't really make a difference, but you never know. Good luck getting it sorted out. Come back and let us know when you do.

[Anonymous]

my signal is all ways going and im all ways getting cut of during calls on my iphone 4s  o2 answer turn of my 3g , this cant be right surely 

[Anonymous]

I asked for my number to be changed last Monday evening...thats almost a FULL SEVEN DAYS now....I have been without ANY phone service now for TWO FULL days (because it seems that Virgin can actually DO their end of the job) I NEED my phone before i go to work on monday evening, i have to have contact with my diabetic husband, who has sole charge of my two children whilst I am at work.  If this is what O2 call customer service then I am beyond words to convey my total disgust. A call (no doubt very expensive) to O2 today just informed me it will take 24 hours....have you any idea how many times i have heard that this week???? At my reckoning its already been WAY over 24 hours

[jonsie]

Seems they have a massive backlog of sim changes and are working through them. It could be another 24 hours yet judging by the number of posts on here about unprovisioned sims.

[Anonymous]

Now i have service...I can call out and send texts   but I can't recieve either *bangsheadon desk* same problem or a new one?