cancel
Showing results for 
Search instead for 
Did you mean: 

I have lost my phone

janie1511----
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have lost my phone and the 24 hour number is closed

Message 1 of 9
1,644 Views
1 ACCEPTED SOLUTION

Accepted Solutions

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

If you hold the line it is open 24 hours a day.

http://www.o2.co.uk/help/phones-and-devices/lost-or-stolen-device

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

View solution in original post

Message 2 of 9
1,641 Views
8 REPLIES 8

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

If you hold the line it is open 24 hours a day.

http://www.o2.co.uk/help/phones-and-devices/lost-or-stolen-device

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 2 of 9
1,642 Views

janie1511----
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you

Message 3 of 9
1,636 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

Let us know how you get on. 

Good luck. slight_smile

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 4 of 9
1,634 Views

Anonymous
Not applicable

Is is possible to trace my phone &/or stop calls. 

Message 5 of 9
1,607 Views

Anonymous
Not applicable
please help
Message 6 of 9
1,605 Views

jonsie
Level 94: Supreme
  • 93217 Posts
  • 609 Topics
  • 6975 Solutions
Registered:

Call customer service and get a block put on the account and the handset immediately. It's a 24 hour service but you need to stay on the phone until the end of the IVR  messages.

You can track phones if you have registered and enabled tracking. We need more info to help you with this. What phone is it? 

Message 7 of 9
1,596 Views

Cleoriff
Level 94: Supreme
  • 122901 Posts
  • 826 Topics
  • 7468 Solutions
Registered:

If you are insured you need to contact your insurance company this morning as well. Hope you managed to get this sorted.

Veritas Numquam Perit

Girl in a jacket
Message 8 of 9
1,564 Views

Bambino
Level 84: Resplendent
  • 23061 Posts
  • 1025 Topics
  • 3675 Solutions
Registered:

You should also report the loss to the police and give them the IMEI number if you have it. It should be on the box the phone came in.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 9 of 9
1,550 Views