I have lost my phone and I am unable to contact O2 to block the number

[Anonymous]

I have lost my phone and I am unable to contact O2 to block the number ,even though they say that there is a 24hr service

[perksie · Accepted solution]

Follow the advice here and you must stay on the line until the waffle has finished: http://www.o2.co.uk/help/phones-and-devices/lost-or-stolen-device

It is a 24 hour service and we have asked O2 to make this easier.

Please let us know how you get on.

[Cleoriff]

If still having problems you can complete this form.

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=lost_stolen&case=Lost/Stolen%20Form

Make sure you report the loss to the police...

[jonsie]

Another thread overnight for another lost/stolen phone. O2 really need to sort the IVR out quickly.

[MI5]

It should be the very first option on the IVR before anything else!

[Cleoriff]

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@MI5 wrote:
It should be the very first option on the IVR before anything else!

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Now that ^^^^^^ I totally agree with....Someone in a state of panic due to the loss of their phone does NOT want to hang on and on and on the line ......until they reach the lost and stolen option

[jonsie]

I couldn't agree more! But are we talking about the same team who are responsible for the website? If so I wouldn't be holding my breath.