Solved: I have contract sim but want to keep my pay as you...

Suzy-69 · ‎16-12-2018

I have contract sim but want to keep my pay as you go number How do I do this

MI5 · ‎16-12-2018

You need to contact customer services http://www.o2.co.uk/contactus and ask them to migrate your number for you.

You can also transfer any credit to your contract account and if you have any rewards saved, claim them first or you will lose them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

MI5 · ‎16-12-2018

Hi @Suzy-69

You need to contact customer services http://www.o2.co.uk/contactus and ask them to migrate your number for you.

You can also transfer any credit to your contract account and if you have any rewards saved, claim them first or you will lose them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Suzy-69 · ‎16-12-2018

Thank you

jonsie · ‎16-12-2018

All explained here

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

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