I have been overcharged - how do I get a refund.

[Anonymous]

This afternoon I received a phishing text which purported to be from HM Customs about a refund due to me.

Realising what it was I forwarded the text to HMRC on 60599 at 15:08.

I only sent the one text which I expected to be charged for at £0.083.

my recent charges shows that I have been charged 5 times for the same text at the same time.

How do I get a refund in respect of the overcharge?

[Anonymous]

Hello Marjo,

Despite the chat adviser saying that she had put a refund through there is still no sign of it!

That was 16 hours ago! Strangely the charge they added showed on my account within 3 hours. I am very unhappy with O2 - having been with 02 for over 10years the customer service in recent times is not very good - I think I will close my account and go to another provider.

thank you for your interest.

[MI5]

Refunds only appear when your bill is generated and you're really gonna leave over 50p which may or may not be O2's fault?
I only say this as you say you've been with o2 for 10 years - the grass may not be greener elsewhere!

[Marjo]

Thanks for the update @Anonymous. Note that the timescale for refunds to appear on account is normally within 7 days, so I wouldn't worry yet. Hopefully it will show up for you soon.