I have been charged for premium texts I have not set
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on 18-06-2020 21:34
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on 18-06-2020 21:46
See community help here:
And O2 advice here…
https://www.o2.co.uk/help/account-and-billing/premium-service-checker
and this site will to help you get your money back…
You should also ring Customer Service and ask them to place the following bars on your account:
Bar all Direct to bill debits
Bar Premium rate numbers
Veritas Numquam Perit
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on 18-06-2020 21:48
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on 18-06-2020 22:04
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on 18-06-2020 22:04
Enter the shortcode here https://psauthority.org.uk/for-consumers/service-checker
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on 18-06-2020 22:19
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on 18-06-2020 22:19
more info here.
- Short code number: 88222
- Reply to the message with 'STOP' or 'STOP ALL'
- You can report spam texts directly to your mobile phone provider free of charge by forwarding the text message to 7726.
- Complain to the company that runs the service
- This service is provided by Tap2Bill
- Contact Details 03330030581 or Customer.Service@tap2bill.com
https://who-called.co.uk/Number/88222
Veritas Numquam Perit
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on 18-06-2020 23:04
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on 18-06-2020 23:04
A few more to choose from too
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on 18-06-2020 23:06
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on 18-06-2020 23:06
@frances81 wrote:
I know the charges are to a 88222 number I can see that but none of the options you listed cover the fact that I never sent these text messages?
You don't send them @frances81
They charge you for receiving them.
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on 19-06-2020 08:50
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on 19-06-2020 08:50
If you want to speak to them you need to call.
o2 can put a charge to mobile and premium bar on your account to stop these, but again you need to call.
Some help on how to contact o2 in the link below, but the number that gets the most positive results is 0800 587 4005.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here

