I have a bill query

[Anonymous]

Please can somone tell me how to make a query on my latest airtime bill ?

Was on the phone and answered all the security questions, which took 5 minutes only for a recorded message to say we are too busy to speak to you and look forward to speaking to you later !!!!!

Does this mean O2 are ringing me or do I have to keep trying to ring them only to get cut off because they are too busy ?

Happy to try live chat with an agent but can't seem to find a link for that.

[jonsie · Accepted solution]

O2 won't call you I'm afraid. Usually the best time to call is 8 - 8.30 in the morning.

Link for live chat here : Contact us

[MI5]

You have to keep trying I'm afraid but you can get a full breakdown of your bill in your MyO2 http://www.o2.co.uk/myo2

[Anonymous]

My Airtime Plan is £21.50 per month. My first bill is for £27.25. Please correct.

[MI5]

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@Anonymous wrote:

My Airtime Plan is £21.50 per month. My first bill is for £27.25. Please correct.

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No one will call you.

Please also remove your number as this is a public forum.

Your first bill is always slightly higher but will settle down next month.

http://www.o2.co.uk/help/account-and-billing/first-bill

[Cleoriff]

@Anonymousplease come back and note the reply above from @MI5

You aren't talking to O2 here ....

[MI5]

Correct.