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I have a bill query

Anonymous
Not applicable

Please can somone tell me how to make a query on my latest airtime bill ?

Was on the phone and answered all the security questions, which took 5 minutes only for a recorded message to say we are too busy to speak to you and look forward to speaking to you later !!!!!

Does this mean O2 are ringing me or do I have to keep trying to ring them only to get cut off because they are too busy ?

 

Happy to try live chat with an agent but can't seem to find a link for that.

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jonsie
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O2 won't call you I'm afraid. Usually the best time to call is 8 - 8.30 in the morning.

Link for live chat here : Contact us

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jonsie
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O2 won't call you I'm afraid. Usually the best time to call is 8 - 8.30 in the morning.

Link for live chat here : Contact us

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MI5
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You have to keep trying I'm afraid but you can get a full breakdown of your bill in your MyO2 http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

My Airtime Plan is £21.50 per month. My first bill is for £27.25. Please correct.

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MI5
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@Anonymous wrote:

My Airtime Plan is £21.50 per month. My first bill is for £27.25. Please correct.


No one will call you.

Please also remove your number as this is a public forum.

Your first bill is always slightly higher but will settle down next month.

http://www.o2.co.uk/help/account-and-billing/first-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@Anonymousplease come back and note the reply above from @MI5

You aren't talking to O2 here ....

Veritas Numquam Perit

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MI5
Level 94: Supreme
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Correct.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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