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Level 1: Joiner
Posts: 1
Registered: ‎12-10-2018
Accepted Solution

I have 2 different numbers

I have recently bought a new monlthy contract and have a a new number, 2 weeks later i bought a new phone which also has given me a contract and a new number how do i cancel the first one

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Posts: 104,491
Topics: 552
Solutions: 13,539
Registered: ‎04-04-2012

Re: I have 2 different numbers

[ Edited ]

 

@eden

 

If still inside 14 days you can cancel under the change of mind policy but if out side of 14 days you need to pay the entire contract or device plan.
Some help links.
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: I have 2 different numbers

Hey @eden, how are you getting on with this? Did the links @MI5 shared above help?

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