on 29-10-2018 15:03
I have recently bought a new monlthy contract and have a a new number, 2 weeks later i bought a new phone which also has given me a contract and a new number how do i cancel the first one
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29-10-2018 15:15 - edited 29-10-2018 15:16
29-10-2018 15:15 - edited 29-10-2018 15:16
If still inside 14 days you can cancel under the change of mind policy but if out side of 14 days you need to pay the entire contract or device plan.
Some help links.
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
29-10-2018 15:15 - edited 29-10-2018 15:16
29-10-2018 15:15 - edited 29-10-2018 15:16
If still inside 14 days you can cancel under the change of mind policy but if out side of 14 days you need to pay the entire contract or device plan.
Some help links.
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
on 31-10-2018 14:49
Hey @eden, how are you getting on with this? Did the links @MI5 shared above help?
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