I had an outstanding bill, now my services are off, I cannot call to pay it?

[SHIXLDY]

I had an outstanding bill, now my services are off, I cannot call to pay it?

I had an outstanding amount of x2 monthly bills, now I cannot log onto MyO2 as I need an SMS Code to verify the account, I cannot call the O2 numbers provided as the phone says 'Call failed' due to my services being off. 

Can somebody help me please, amidst COVID-19 this is not what I need.

[MI5]

@SHIXLDY 

You'll need to borrow a phone or use a call box to call O2 http://www.o2.co.uk/contactus 

Possibly live chat can help Guide: How to find help & contact O2 

[Bambino]

@SHIXLDY You can call customer service for free from any phone, or use Skype on your computer. The number is 0800 032 1402.

[Marjo]

Hi @SHIXLDY , how are you getting on today? As it's been a few days since you posted I just wanted to check if you got everything sorted in the end with your bill with the advice shared above?