I had an outstanding bill, now my services are off...

SHIXLDY · ‎21-03-2020

I had an outstanding bill, now my services are off, I cannot call to pay it?

I had an outstanding amount of x2 monthly bills, now I cannot log onto MyO2 as I need an SMS Code to verify the account, I cannot call the O2 numbers provided as the phone says 'Call failed' due to my services being off.

Can somebody help me please, amidst COVID-19 this is not what I need.

MI5 · ‎21-03-2020

@SHIXLDY

You'll need to borrow a phone or use a call box to call O2 http://www.o2.co.uk/contactus

Possibly live chat can help Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎21-03-2020

@SHIXLDY You can call customer service for free from any phone, or use Skype on your computer. The number is 0800 032 1402.

I DO NOT WORK FOR O2

Marjo · ‎24-03-2020

Hi @SHIXLDY , how are you getting on today? As it's been a few days since you posted I just wanted to check if you got everything sorted in the end with your bill with the advice shared above?

O2

I had an outstanding bill, now my services are off, I cannot call to pay it?

Roaming

Credit

Call forwarding

Cancel account

Leaving contract early and porting number out due ...