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I had a new contract sim on 2nd september 2024

AnnBow79
Level 1: Joiner
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As I had £69 credit on my pay as you go has this been transferred to my contract. I paid £6 by direct debit.and I waas told at the 02 shop that I would not have to pay until september 2025

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madasaf1sh
Level 78: King of Kings
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@AnnBow79 

 

You will need to either pop back into store, and get them to clarify or contact o2 Guide: How to find help & contact O2 


As this is not customer services and no one has access too 

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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@AnnBow79 

Look in your billing details in your MyO2 https://mymobile.o2.co.uk/

If you have credit on your account it will show as a minus amount on your bill, ie -£69.00

If your PAYG credit hasn't transferred, you need to contact the Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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