on 04-07-2022 07:34
on 04-07-2022 07:59
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
on 04-07-2022 07:59
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
on 11-07-2022 00:12
I shouldn't have to turn to social media to get help with my Phone contract lol. What is the point of 02 community help forum then if no one can help here ?
on 11-07-2022 07:57
A community is just that, we're not customer service and you have been given some options in order to contact customer service.
I guess it's a bit like your neighbour coming to you to fix a water leak...... You'd tell then to contact the water board as you couldn't do it yourself.