I don't understand the extra charges on my bill

[Anonymous]

Hi all

Apologies in advance for stupid questions! 

I'm new to Pay Monthly so after 14yrs of topping my mobile up, I'm struggling to get used to the bill. I don't understand why it is £5 more than my agreed contract amount, and I can't see a break down of exactly what the extra charges are, beyond seeing the amounts.

Can anyone advise please?

[jonsie · Accepted solution]

In My O2, click on download pdf copy of the bill. There is a complete breakdown of call, texts and data usage on there.

You can also click on What I have Ued to get the same info.

[perksie]

Some of the special offer discounts don't show in MyO2 but should be applied to your bill when it appears.

[Anonymous]

Thanks again Jonsie; exactly what I was looking for, I wanted the break downs, numbers, dates etc. Cheers!

[jonsie]

Happy to help:smileyhappy: