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I don’t recognise a purchase

Sean63
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A Microsoft purchase

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MI5
Level 94: Supreme
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@Sean63 

Log in to your MS account for details of the charges which O2 just pass on.

If you dispute the purchase, you need to do this with MS.

You can ask O2 to apply a charge to mobile bar to your account to prevent further charges.

Guide: O2 BARs 

Guide: Tips to avoid unexpected charges on your bill 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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