I don't have an O2 account but I was charge £ 130

[Anonymous]

Hello,

I do not have any O2 account (I am using giffgaff). However, O2 have charged me for £ 130 as shown in my bank statement. As I do not have an O2 account / number, I would not have purchased anything from O2 to cost me £ 130.

Could someone please help me in this or advice me what I could do? I would really appreciate this.

Kar Leong

[MI5]

Contact CS to inquire about the seemingly false charges http://www.o2.co.uk/contactus

[Anonymous]

Hi

As advised contact O2 asap to discuss the situation.

I hope your not a victim of identity theft etc.

Please let us know how you get on.

[jonsie]

I'm not sure how you can be charged if you don't have a O2 account. Sounds like fraudulent top ups to me. Contact your bank and speak to the fraud department. O2 will be next to useless....

[Anonymous]

Hi @Anonymous 

What is the description on your Bank statement?

[Cleoriff]

Don't like the sound of this at all. Your bank is the only company that can help you with this. You must ring tham as soon as possible...:smileysad:

[Anonymous · Accepted solution]

Hi Everyone,

Yes, it does seem like a stranger has been using my debit card details to purchase the O2 topups. I was not sure if there is any way to trigger the accidental O2 topup even if I do not have an account.   

I have already contacted my bank. They told me that they have taken the necessary actions, including reimbursing my money.

Thanks everyone.

[Cleoriff]

---

@Anonymous wrote:

Hi Everyone,

Yes, it does seem like a stranger has been using my debit card details to purchase the O2 topups. I was not sure if there is any way to trigger the accidental O2 topup even if I do not have an account.   

I have already contacted my bank. They told me that they have taken the necessary actions, including reimbursing my money.

Thanks everyone.

---

Did your bank infer that the fault was theirs or O2? I can't understand how this could happen. Our debit card details for top ups are meant to be totally secure...:smileysad:

[Anonymous]

Thank you for the update.

Now your bank is aware of the problem I hope they resolve it asap.

[MI5]

Most worrying 😞