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I didn't receive my O2 Unlimited Calls & texts?

Anonymous
Not applicable
Hey, I topped my unlimited o2 calls & texts sim up 15 pounds, but I did not receive any free calls or texts, this is quite annoying, & if anybody knows how I could get them, then please tell me!! :robotmad:
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Anonymous
Not applicable
Is this the first time you have topped up or have you previously topped up?
If its the latter, then you get your free allowance once a month on your anniversary date.
If your anniversary date has passed then you should contact O2.
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Anonymous
Not applicable
It's not the first time I topped up, but I changed tariff, & it's the first time I've topped up after changing tariff, what's latter?
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Anonymous
Not applicable
If you change tariff, you still only get the allowance on your anniversary date.
(In English when there are several options in a sentence, the 'latter' is the final one and the 'former' is the first one)
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