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I did not order this plan

mhl
Level 1: Joiner
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I am being charged for a plan and phone I did not order these they are a result of a spam and fraud attack

will you cancel these chages

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Enlli
Level 70: Enigma
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This is not O2 but a community of customers

You need to speak directly to O2 on 202 or 0344 809 0202.

Also speak to your bank in case your financial details have been compromised 

Follow the advice in these links

https://community.o2.co.uk/t5/Welcome-News/Scam-Alert-Vishing-Smishing-amp-Phishing-Megaguide/td-p/1...

Phishing, Smishing & Scams. Latest info & advice. 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Message 2 of 5
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Enlli
Level 70: Enigma
  • 9975 Posts
  • 93 Topics
  • 1922 Solutions
Registered:

This is not O2 but a community of customers

You need to speak directly to O2 on 202 or 0344 809 0202.

Also speak to your bank in case your financial details have been compromised 

Follow the advice in these links

https://community.o2.co.uk/t5/Welcome-News/Scam-Alert-Vishing-Smishing-amp-Phishing-Megaguide/td-p/1...

Phishing, Smishing & Scams. Latest info & advice. 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 5
771 Views

Bambino
Level 86: Prestigious
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@mhl As well as reporting this to O2 you need to report it to the police: https://www.actionfraud.police.uk/

I DO NOT WORK FOR O2



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Message 3 of 5
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Oxonian
Level 39: Midshipman
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@mhl 

Unfortunately, another priority for you is to change all of your passwords - all of them ! 

Message 4 of 5
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jonsie
Level 94: Supreme
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Message 5 of 5
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