I communicate via text, email & web - told my data will increase from £10/month to £1/day!

[Anonymous]

Can anyone please Help?

I'm disabled and cannot use the phone in the normal way because my speech is so bad.

I communicate with others either on Facebook or by email or SMS text.

I use iPhone 5 on a Pay & go tarrif that has cost me £10 a month + cost of SMS.

A few days ago received a text from O2 to say that from next month data will cost £1 a day!

I simply cannot afford to find another £20 a month with the way things are.

I am unable to work and live on benefits.

My iPhone is my main contact with family and friends and I also use it for online shopping.

I would try and sort this out myself but there appears to be no email available on the O2 website.

Can someone please pass this on to the right people at O2 as it is really important that I get this sorted ASAP.

I think my bolt-on is called 'Worksweb'.

I have been using it for the past 5 years!!

[MI5]

I've asked Toby to take a look for you....

[Toby]

Hi Chris,

Please send me a private message with your details and I'll if there is anything that can be done.

@MI5; thanks for flagging

[Anonymous]

Thanks!

[Anonymous]

Toby

my email address is (edited)

If you could explain that this really important as I need to be able to make contact with others in a way that is best-suited for my needs.

My name is Chris 

[Anonymous]

Hi Chris. I would remove your email address off the open forum to stop any spam.

Send it to be Toby via a private message.

[Toby]

Hi Chris,

To send me a private message, click on my name and it'll take you to my profile page. From there, you will see a link in the top-right hand corner under 'Contact'

[Anonymous]

Thanks - sorry didn't knnow how! I do now!

[Toby]

Just about to reply to you

[Anonymous]

I've not yet received anything from you as of Friday at 11.15am.

Did you contact me?

Chris

[Anonymous · Accepted solution]

My sincere thanks to everyone who responded to my plea for help.

Apparently everything is in order - it's only when you exceed the monthly allowance of 1GB that the £1 a day charge kicks in until the next payment date.

The text - which I have never received before - led me to believe that I would be charged £1 a day for data.

This is incorrect and I apologise for any hassle caused by this misunderstanding.

Thanks again,

Chris