I communicate via text, email & web - told my data will increase from £10/month to £1/day!

[Anonymous]

Can anyone please Help?

I'm disabled and cannot use the phone in the normal way because my speech is so bad.

I communicate with others either on Facebook or by email or SMS text.

I use iPhone 5 on a Pay & go tarrif that has cost me £10 a month + cost of SMS.

A few days ago received a text from O2 to say that from next month data will cost £1 a day!

I simply cannot afford to find another £20 a month with the way things are.

I am unable to work and live on benefits.

My iPhone is my main contact with family and friends and I also use it for online shopping.

I would try and sort this out myself but there appears to be no email available on the O2 website.

Can someone please pass this on to the right people at O2 as it is really important that I get this sorted ASAP.

I think my bolt-on is called 'Worksweb'.

I have been using it for the past 5 years!!

[MI5]

Did you request a tariff change at all?
Pay and Go Go Go and O2 Unlimited still give inclusive allowances so I don't understand...?
What was the reason given for the change by O2?

[Anonymous]

No , I did not request any change - I just received a text from O2 saying that from December data will be £1 a day!

[Anonymous]

Here is O2 email

https://www.o2.co.uk/apps/help/help

Or use live chat

http://www.o2.co.uk/mobile/contactus

[MI5]

There must be some reason for the change. Maybe your tariff is not valid anymore (most unusual) or maybe something else changed.
Are you sure it's not just saying that it will cost £1 a day after you have used your inclusive allowance of data ?

[Anonymous]

Thanks!

[Anonymous]

Hope all goes ok for you.

Perhaps update your thread after you get a reply.

[MI5]

Indeed, this could be another change we don't know about ?

[Anonymous]

Everything is in order here - I'm in credit.

The text just sad that would be moved onto the £1 a day rate and that was it - no explaination!

I've just tried the email listed in the previous reply - doesn't appear too work anymore - but thanks anyway!

If there's anyone at O2 monitoring this can they please contact me PLEASE!!

[Bambino]

If this is correct and your charges will go up, you should consider switching to GiffGaff or Tesco Mobile. For £10 per month you can get a lot more than O2 are offering, and they both run on the O2 network. You would need to ask for your PAC in order to keep your number, but that isn't difficult to do.