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I cant make outgoing calls until the bar has been lifted? Why is this? My bill has been paid

Becky5
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on ‎11-02-2020 18:11

on ‎11-02-2020 18:11

I've tried to make an outgoing call but it is saying the call is barred. I'm not sure why this is when I can ring other people?
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MI5
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on ‎11-02-2020 18:27

on ‎11-02-2020 18:27

@Becky5 

Is it a premium rate number as these may be barred by default or if you have a spend cap?

Guide: Your Allowances - what is and isn't included 

 

Guide: Spend caps on O2 

 

If not this, call customer service to check your account Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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on ‎11-02-2020 23:27

on ‎11-02-2020 23:27

Are your bills up to date @Becky5 ?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎12-02-2020 07:04

on ‎12-02-2020 07:04

@jonsie wrote:

Are your bills up to date @Becky5 ?

She says so in the thread title.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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on ‎12-02-2020 15:43

on ‎12-02-2020 15:43

Possibly paid late so not then up to date...

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Martin-O2
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on ‎13-02-2020 10:24

on ‎13-02-2020 10:24

Hey @Becky5 did you find out what was happening with your outgoing calls? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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