I cannot disable my voicemail

[NadiaPH]

I have a pay monthly contract and I do not seem to be able to disable my voicemail

I have tried 1760 and I have just got off the phone with O2 who advised to try #004# .. without success.

I am in the UK and I’m using an iPhone 14

Anybody here who can advise how to fix this problem? Many thanks,

[jonsie]

Some tips

The code should be ##002#

Disconnect wifi and use mobile data

Drop the phone to 3G in settings

Dial 1760

Guide: All you need to know about O2 Voicemail 901 

[NadiaPH]

I’m afraid it still does not work 🥺 so frustrating 

[pgn]

Guide: How to fix stuck voicemail notification any help, @NadiaPH ?

[NadiaPH · Accepted solution]

I thought to share the solution that I have found whether the help of O2 technical team

Go into settings, phone And make sure that Live Voicemail is switched OFF

Mine was switched on. This is why I couldn’t do anything.

Problem solved; thank you to those who took the time trying  to help