I cancelled my account and O2 are still billing me. They call everyday but it’s an automated payment

[KW1972]

I cancelled my account and O2 are still billing me. They call everyday but it’s an automated payment line only 

I’ve tried various ways to get in touch and although I explain they keep billing. Very odd! 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202 

[Bambino · Accepted solution]

@KW1972 How did you cancel your account? Did you follow the procedures in this guide: Cancelling your contract - An updated guide - O2 Community

Apart from the numbers and social media links given to you by @jonsie you can also speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am