I cancelled my account 3 months ago and O2 keeps sending me bill. They even logged me out

[arthurmloureiro]

I cancelled my account 3 months ago, paid all outstanding fees and O2 refuses to close my account. 

I got in touch with them 2 times already in the 2 occasions they tried to continue charging me. Both of them I got emails confirming my account was going to be closed just to find another email charging me again the next month. Last time I contacted them, they logged me out of the app because the account was closed.

Now, again, I received an email charging me but I cannot contact them as they logged me out AND CLOSED MY ACCOUNT!!!!!!!!

Stop trying to steal money from me!!!!!!

[MI5]

@O2Sarah- any help here please?

[O2Sarah-]

Thanks for the tag @MI5 

@arthurmloureiro 

I will send you a private message so we can look into this.