I can't get online all the time

[Anonymous]

Sorry im kind of interrupting but have quite similiar problem and didn't want to start new topic... I've recently switched from pay as you go to pay monthly and got Sony Xperia Tipo. In my offer i got 100MB internet but after a month I realised I needed more. So I upgraded my Bolt On Internet limit from 100MB to 500MB and since I've got new settings my Internet doesn't work! Works only via Wi-fi which is very annoying. I should have it on for more than a week now and I don't know what to do, any ideas...? Thanks!

[MI5]

What new settings? You don't need anything different between 100mb or 500mb of data. The only differences are between contract and PAYG. If data was working on contract with 100mb data it should still work with 500mb data, or did you not switch apn's when you switched to contract?

[Toby]

Hi Daria,

I moved your post to a new thread, as it is more suited to its own thread

Cheers, Toby

[Anonymous]

I know it should but it doesn't! Wherever I am where there's no wi-fi I can't connect to the internet. By 'new settings' I meant 500MB data instead of 100MB. This is my 2nd month on pay monthly, for all first I had only 100MB internet but I used it up very quickly so I decided to upgrade and since new month started I still have no internet unless there's wi-fi....

(Thanks Toby btw!)

[jonsie]

Try texting ACTIVE to 2020 and save the settings. Reboot the phone and try to connect again. If you still have problems we can then look further into it for you.

Let us know how you get on.

[MI5]

OK, start from the beginning. Turn off phone, remove battery and SIM for 5 mins then restart. If that doesn't work we'll check the APN's.

[Anonymous]

Ok, I texted ACTIVE and rebooted my phone twice - nothing, so I sent a text again and rebooted - still nothing. Now I removed battery and SIM and see in few minutes what happens. (Thanks a lot guys so far!!!!)

[Anonymous]

No, still no network connection....

[MI5]

Go into Settings >Mobile Networks >Access Point Names and look to see if you have any O2 settings with a green dot next to them.

[Anonymous]

there is 'O2 MMS' thing, when I go into it, in Proxy is 'not set', Port 'not set', Server 'not set', I don't know if it matters? Still have no internet anyway.