I can’t get in touch with collections team

[LMcL]

Hi,

I’m trying to get hold of the collections team and multiple advisors have attempted to put me through to the collections department but I keep being taken to the main menu.

I was given a direct number (08000325302)
But I still just get taken to the main menu.
I am scheduled to make my final payment today and have no access to my o2.

Please can someone help me with this?

Thanks

[Bambino]

@LMcL All the numbers we have are in the link below:

Guide: Coronavirus Community Help and Support 

[gmarkj]

There are lots of numbers to call in the link below

[Cleoriff]

Hi @LMcL 

This is the only info we have.

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy 

[LMcL]

This number also takes me to the main menu:(
But I appreciate it. Thank you!

[LMcL]

Thank you