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I can make but can not receive calls

woz9uk
Level 1: Joiner
  • 1 Posts
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Registered:

Recently moved to o2 from Sky Mobile, transferred my number and activated my SIM, however I can only make calls to other people.

 

Incoming calls are not getting through.

 

On iPhone 12 Pro Max, full mobile signal, have rebooted the phone to no avail.

 

Any help appreciated.

Thanks.

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MI5
Level 94: Supreme
  • 124084 Posts
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Registered:

@woz9uk 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124084 Posts
  • 612 Topics
  • 20167 Solutions
Registered:

@woz9uk 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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