I am struggling to pay this months bill. Can I pay double next month without being cut off

[KaiLi88]

I am struggling to pay this months bill because of getting a huge car bill (over £700 😢). I got an email with a link which I followed which asked if I could afford to pay this month and I said no and clicked a button that said I would clear the balance next month.

Even so O2 have cut me off. I have tried getting through to the payment management team but after going round in circles with the automatic systems I keep getting cut off just when it rings like I’m being transferred. Soo annoying.

Does anyone have any advice on what number to contact them on? I really need my phone so can’t be cut off. I’ve never missed a payment before after 10+ years of being an O2 customer.

[Bambino · Accepted solution]

@KaiLi88 

Payment Management Team number is 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am