I am still getting O2 bill when I have canceled it?

[Richardson3]

Sometime in November, I called O2 to let them know that I will not be continuing my contract with O2 and need to cancel. I do not live in the UK anymore so I don't need to renew. The agent on the phone advised me that my contract will end end of 2022. Today I received an O2 bill today for period 01 January 2023 - 01 February 2023 . I checked my account and it says I'm still on the O2 Refresh Unlimited 90GB tariff. Can someone please help?

(I can not call as I don't have the O2 number anymore. I also can not find customer service email address. If I am in the wrong place can you please direct me on who to speak to? Please note I can not call as I don't have a UK phone number. Thanks for your help)

[MI5 · Accepted solution]

@Richardson3 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Richardson3]

OK I will try that. Thank you for your help

[MI5]

Welcome