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I am really beginning to lose my patience. Is there anyone at o2 who will actually listen?

DawnyMatch
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I bought a new phone from o2 which turned out not to be what I wanted, so I returned it. O2 wanted everything they'd sent me; the phone, box, charger, etc., which I did.
Now I'm trying to set up an o2 account but without my sim, which I've returned, I can't log in.
To activate this sim o2 have sent me, they want to send me a text. THEY HAVE MY NUMBER. I can't transfer my number to this sim, because again they want to send me a text. THEY HAVE MY SIM.
All I want is my number back. They've sent me a sim which is supposed to have my number on it, but to activate it I need to receive a text.
This is maddening and hopeless. 

How do I get my number back?

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MI5
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@DawnyMatch 

You should have kept your sim and not returned it. 

If you message O2 on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Registered:

@DawnyMatch 

You should have kept your sim and not returned it. 

If you message O2 on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Batty5555
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that are worse than useless my account was hacked and 5 calls later and 4hrs on the phone to India no one is still taking it seriously 

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jonsie
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Report the original sim lost and O2 will send you a replacement with the same number

 

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