I am not receiving all my text messages.

Terry45 · ‎02-07-2024

I have a Samsung S23 that is four years old and was on "Virgin Mobile". Just lately I have stopped receiving texts messages. I have check ed the network it seem to be fine. I am still using the "Virgin Mobile SIM" card should I replace the SIM card for a new card.

An advice on this problem.

Thank You.

madasaf1sh · ‎02-07-2024

@Terry45

I would start by looking at this guide Guide: Text Message Tips (not sent or received)

If you need a new sim then pop to an o2 store with photo id and they can issue a new sim.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎02-07-2024

@Terry45

Yes, pop in store with photo ID for an O2 sim.

Also check here Guide: Text Message Tips (not sent or received)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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