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I am not getting my email confirmation

Anonymous
Not applicable

on ‎24-11-2017 14:27

on ‎24-11-2017 14:27

I have recently bought mobile but not geting email confirmation

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Anonymous
Not applicable

on ‎24-11-2017 14:32

on ‎24-11-2017 14:32

Hi @Anonymous did you purchase it online? If you did then you will receive a dispatch email when it’s ready. Sounds like the device you ordered may not be in stock if you’ve not received an email 

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Cleoriff
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on ‎24-11-2017 14:38

on ‎24-11-2017 14:38

@AnonymousMore O2 info here https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Veritas Numquam Perit

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MI5
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on ‎24-11-2017 14:51

on ‎24-11-2017 14:51

Give customer services a call to check if you have been accepted http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎24-11-2017 18:50

on ‎24-11-2017 18:50

I too took it that it was the acceptance of the original order email. As said call them, I wouldn't advise live chat. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Martin-O2
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on ‎27-11-2017 12:54

on ‎27-11-2017 12:54

Hey @Anonymous can you provide us with an update on your situation? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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