Solved: I am in Norway and can't connect to Cell Networks

GeorgieT2013 · ‎08-04-2020

Prior to coming to Norway (and on my last visit) I checked with 02 to make sure that I would get cell coverage whilst in Norway, as due to health conditions I need access to my number. However when I try to connect to local networks via roaming, I am met with messages that it was unable to connect to local networks and they show as "Forbidden Networks".

I have tried to get hold of a human to speak to, however due to COVID-19 this hasn't been possible. Any help would be amazing as I desperately need access to my number.

Thanks

MI5 · ‎08-04-2020

You have a roaming bar.
Only way is to contact customer service. Keep trying https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-04-2020

@GeorgieT2013

First try a manual search for alternative networks.

If that fails you'll have to keep trying customer service https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

GeorgieT2013 · ‎08-04-2020

Thanks for messaging. I have tried to mannual search but each return as forbidden networks.

I have tried being in contact but I can't get through to any one.

madasaf1sh · ‎08-04-2020

@GeorgieT2013 what networks are you being presented with, also what device are you using?

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎08-04-2020

You have a roaming bar.
Only way is to contact customer service. Keep trying https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

GeorgieT2013 · ‎08-04-2020

finally managed to get through to someone, thank you kind people

MI5 · ‎08-04-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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I am in Norway and can't connect to Cell Networks

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