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I am in Norway and can't connect to Cell Networks

GeorgieT2013
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Prior to coming to Norway (and on my last visit) I checked with 02 to make sure that I would get cell coverage whilst in Norway, as due to health conditions I need access to my number. However when I try to connect to local networks via roaming, I am met with messages that it was unable to connect to local networks and they show as "Forbidden Networks".

I have tried to get hold of a human to speak to, however due to COVID-19 this hasn't been possible. Any help would be amazing as I desperately need access to my number.

 

Thanks

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MI5
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You have a roaming bar.
Only way is to contact customer service. Keep trying https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
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@GeorgieT2013 

First try a manual search for alternative networks.

If that fails you'll have to keep trying customer service https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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GeorgieT2013
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Thanks for messaging. I have tried to mannual search but each return as forbidden networks.

I have tried being in contact but I can't get through to any one.

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madasaf1sh
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@GeorgieT2013 what networks are you being presented with, also what device are you using?
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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You have a roaming bar.
Only way is to contact customer service. Keep trying https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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GeorgieT2013
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finally managed to get through to someone, thank you kind people slight_smile

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MI5
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 7
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